Refund policy

Refund and Returns Policy

Snake Shield — snakeshield.co.za
Last updated: June 2026
Effective date: 1 January 2024

Retail orders — 30-day returns and exchanges

This policy applies to retail orders of 1 to 9 pairs purchased directly through snakeshield.co.za.

We will exchange or refund your purchase within 30 days of the date of delivery. Items must be returned in new, unused condition.

Bulk orders (10 pairs or more)

Bulk orders are not covered by this returns policy. If there is a problem with a bulk order, contact us directly. We will assess each case and work to find a fair resolution.

Email: info@snakeshield.co.za
Phone: +27 10 022 1853
WhatsApp: +27 82 676 9792

How to exchange or return a retail order

You will need your order number. This is on your order confirmation email.

We will arrange a prepaid return label for all domestic (South Africa) returns and exchanges. You do not need a Return Authorisation number.

Return the item in new, unused condition with a copy of your order confirmation.

Refund methods

Once we receive your return, we will process your refund using one of the following methods:

Credit card reversal to your original payment card
Electronic Funds Transfer (EFT) to your bank account

International orders

We do not offer prepaid return labels for orders shipped outside South Africa. If you have a problem with an international order, contact us and we will work to find a solution.

Contact us

Email: info@snakeshield.co.za
Phone: +27 10 022 1853
WhatsApp: +27 82 676 9792
Trading hours: Monday to Friday 08:30–17:00 | Saturday 08:30–14:00 | Sunday and public holidays 09:00–12:00